I’m proud to announce that our fulfillment teams have completed shipping for the rewards of Tiny Epic Dinosaurs!
Thank you all for your amazing support for this project.
Here’s a message from our fulfillment team:
“Greetings Tiny Epic Dinosaurs Backers!
As of July 31st, 2020 we have successfully picked, packed, and shipped all reward packages for Tiny Epic Dinosaurs.
We send a shipping notification email for each package when it goes through our local processing facility. If it’s been a few days since this update date and you have not seen your notification email, please check your spam folder.
We have also sent a full report of all packages shipped to Gamelyn Games so they can see the tracking and shipment status for all packages we have shipped if you have questions.
If you receive your package and any pieces are missing or damaged, please ask Gamelyn Games here through Kickstarter.
Thank you for your support of Tiny Epic Dinosaurs & Gamelyn Games!
– Funagain Logistics”
If you are experiencing an issue with your reward, or the delivery thereof, please find the heading below that best describes your scenario:
If you have received your shipping notification but your game has not arrived yet. Please read below. It will be different based on what country you live in.
USA Backers: wait until August 14th. If you have not received your game by August 14th, please email [email protected]
EU Backers: wait until August 14th. If you have not received your game by August 14th, please email [email protected]
CANADA/AUSTRALIA/CHINA/SOUTHEAST ASIA Backers: wait until August 21st. If you have not received your game by August 21st, please email [email protected]
REST OF WORLD Backers (not in any of the above countries): wait until August 31st. If you have not received your game by August 31st, please email [email protected]
If you have not received your shipping notification please follow the steps below in order:
1. Check your SPAM/PROMOTIONS folder, it may be in there. Depending on how your email service is setup, messages of this nature may be sent straight to SPAM. So please check or do an email search for “Funagain” or “Spiral Galaxy”. Still can’t find it? See #2 below.
2. You may not have completed your PledgeManager. If you did not receive or see an email from PledgeManager,
click this LINK and…
log into your PledgeManager account. If you forgot your password, click “forgotten password” and enter your email.
Select Tiny Epic Dinosaurs and see if you completed your pledge. If you did not complete your pledge, go ahead and complete it now. Provide your address and confirm your order. This will queue it up for fulfillment and you will get a shipping notification within 1 business week. No further action is needed then.
3. If you are unable to login to Pledge Manager which may be due to a change in email address please email their support [email protected] to access your account and update your information
4. If you have exhausted all the above options and are unable to update your information, please fill out the template below and send it to the contact email listed for your country.
USA Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Missing Reward” in the subject line.
EU Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Missing Reward” in the subject line.
CANADA/AUSTRALIA/CHINA/SOUTHEAST ASIA Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Missing Reward” in the subject line.
REST OF WORLD Backers (not in any of the above countries): please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Missing Reward” in the subject line.
First, check with your local postal service and assure that you have mail forwarding setup.
If you have mail forwarding setup then there should not be an issue. Not action is needed.
If mail forwarding is not an option and you cannot recover the package from your previous address, then please check below and contact the corresponding email for your country.
USA Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Wrong Address” in the subject line.
EU Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Wrong Address” in the subject line.
CANADA/AUSTRALIA/CHINA/SOUTHEAST ASIA Backers: please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Wrong Address” in the subject line.
REST OF WORLD Backers (not in any of the above countries): please email [email protected] with your correct address and include “Tiny Epic Dinosaurs Wrong Address” in the subject line.
You bet we do!! We are dedicated to offering top notch customer service and it extends beyond the Kickstarter project. So, if you find that pieces are missing and/or damaged, this includes the game box, rules, bits etc. we will replace them. We WANT to replace them! We want you to enjoy your game and all the efforts we put into it. If you receive your package and any pieces are missing or damaged, please visit https://www.gamelyngames.com/replacements/ and fill out the request form. That will come directly to us and we will get you taken care of.
If you have a burning desire to share your positive experience and you relate the above sentence, then AWESOME!! Because that is why we make games! To give people such a wonderful gaming experience that they can’t wait to involve their friends and family! Here are some ways that you can express your experience and help us out as well:
Rate and comment on the game over at BGG https://boardgamegeek.com/boardgame/291508/tiny-epic-dinosaurs
This one is particularly beneficial and appreciated.
You can also post comments HERE in the general comments section! We all love reading these and some of them really make our day!
Comment on the Gamelyn Games’ Facebook page https://www.facebook.com/GamelynGames
Share a picture on Instagram and follow us @GamelynGames
Tweet about it and tag us @Gamelyn_Games
Most importantly, let us WOW you again with our next game. Follow us on Kickstarter and check out our future projects.
Get news and updates about our future projects on by signing up for our newsletter here: https://www.gamelyngames.com/newsletter-sign-up/
Sincerely,
Michael, Scott, and the entire Gamelyn team!
