This is an important update for backers who have not received their rewards.
The update is broken down by headings, please find the heading that most closely matches your scenario and carefully read the instructions provided for assistance.
As of today, March 28th, all rewards for Tiny Epic Vikings are in transit. Transit times will vary based on your location. Some countries, including but not limited to Netherlands, Switzerland, Ireland and the UK are experiencing longer than average transit and customs clearance times.
We are dedicated to making sure that every backer receives their rewards.
Your first step in redeeming your reward is to confirm that you have completed your BackerKit order. To do this, please log into BackerKit:
https://tiny-epic-vikings.backerkit.com
If you forgot your password, click “forgotten password” and enter your email. Then, follow the steps in the email you receive to reset your password and proceed with logging in.
Then, check if you completed your pledge and confirmed your order.
-Yes, your order had been previously completed and confirmed. Proceed to the heading below that most closely matches your scenario and carefully read the instructions provided for assistance.
-No, your order has not been completed and confirmed. If you did not complete your pledge please email our team at [email protected], using the template below, and we will organize the shipment with you.
Include the following subject line: “Tiny Epic Vikings Missing Reward”.
Rest assured that your add-ons will be arriving soon. In some instances, the add-on bundle was split off from the game order and has been shipped separately. All of these orders have been shipped.
Transit times vary by each country. Again, some countries, including but not limited to Netherlands, Switzerland, Ireland and the UK are experiencing longer than average transit and customs clearance times.
Please check the deadline for your country and if that date has passed and you’ve still not received your game, please email [email protected] to have us check the status of your shipment and resolve any possible issues.
First, check with your local postal service and ensure that you have mail forwarding setup.
If you have mail forwarding setup then there should not be an issue and you should expect to receive your game. No action is needed.
If mail forwarding is not an option and you cannot recover the package from your previous address, then please email us at [email protected] and include in the subject line: “Tiny Epic Vikings Wrong Address”.
You bet we do!! We are dedicated to offering top notch customer service and it extends beyond the Kickstarter project. So, if you find that pieces are missing and/or damaged, this includes the game box, rules, bits, etc. we will replace them. We WANT to replace them! We want you to enjoy your game and all the efforts we put into it. If you receive your package and any pieces are missing or damaged, please visit https://www.gamelyngames.com/contact/#replacement and fill out the request form. That will come directly to us and we will get you taken care of as soon as possible. Please afford us some additional patience as we work through our email queue. We estimate replacements will take up to 2 weeks to be dispatched.
If you have a burning desire to share your positive experience and you relate the above sentence, then AWESOME!! Because that is why we make games! To give people such a wonderful gaming experience that they can’t wait to involve their friends and family!
Here are some ways that you can express your experience and help us out as well:
Rate and comment on the game over at BGG https://boardgamegeek.com/boardgame/360896/tiny-epic-vikings
This one is particularly beneficial and appreciated.
You can also post comments HERE in the general comments section! We all love reading these and some of them really make our day!
Comment on the Gamelyn Games’ Facebook page https://www.facebook.com/GamelynGames
Share a picture on Instagram and follow us @GamelynGames
Tweet about it and tag us @Gamelyn_Games
Most importantly, let us WOW you again with our next game. Follow us on Kickstarter and check out our future projects.
Get news and updates about our future projects on by signing up for our newsletter here: Gamelyn Games Newsletter Sign Up
