Gamelyn Games is happy to return any product that is unopened for a full refund within 30 days of receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped.
Direct Link is our trusted shipping partner. Your shipping will be calculated directly with their system.
You will be able to follow up on shipments here: https://toolbox.directlink.com/
We utilize a variety of shipping carriers depending on the size and scope of the shipment. These include USPS, FedEx, UPS, DHL, and various postal services around the globe, as well as various freight providers for large shipments. For standard shipments, we always select the least costly and most reliable carrier for your packages to keep your costs down.
*Gamelyn Games does not offer free freight
How long will it take for my package to get to my destination?
Most US packages take 7-10 business days to arrive from our headquarters in the US. Most Canadian packages take 10–14 business days. Most shipments to the EU take 3-4 weeks but can take up to 6 weeks depending on the destination. Most shipments to APAC locations take 4-6 weeks. *Note up to 8 weeks in Brazil and a CPF number will be required. Business days do not include weekends or holidays. We cannot ship to Belarus or Russia.
Will I be responsible for the VAT/Taxes/customs?
Yes, customers are always responsible for their local taxes and customs. Most packages under a certain value are exempted from customs charges, and those rules change by country.
Is tracking included?
If you ship to an address in the 50 US States, your package will have tracking through the carrier’s website. If you ship to an address outside of the US, shipping methods and available tracking are more varied. If your shipment has tracking, your notification email will let you know. Otherwise, your package may be delivered via injection into your local postal service to keep your shipping costs down. There is no tracking number for this kind of shipment.